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{{MetaDescription|Guide to communication in federal prison. Learn about TRULINCS email, phone calls, tablets, cell phones, internet access, and staying connected.}}
{{MetaDescription|How phones, email, and tablets work in federal prison. TRUFONE calling, TRULINCS and CorrLinks email, inmate tablets, the Martha Wright-Reed Act, and call rate caps.}}
'''Telecommunication Systems: Phones, Email, and Tablets''' in the Federal Bureau of Prisons (BOP) provide controlled access to voice calls, electronic messaging, and digital content for incarcerated individuals, balancing security, rehabilitation, and family connections. These systems, governed by BOP Program Statements 5264.08 (Inmate Telephone Regulations) and 5265.13 (Trust Fund Limited Inmate Computer System, or TRULINCS), use monitored platforms like ViaPath (formerly Global Tel Link) for phones and video, CorrLinks for email, and limited tablets for media and education.<ref name="ps5264">{{cite web |title=Program Statement 5264.08, Inmate Telephone Regulations |url=https://www.bop.gov/policy/progstat/5264_008.pdf |publisher=Federal Bureau of Prisons |date=N/A |access-date=November 24, 2025}}</ref><ref name="trulincs">{{cite web |title=Trust Fund Limited Inmate Computer System (TRULINCS) |url=https://www.bop.gov/policy/progstat/5265_013.pdf |publisher=Federal Bureau of Prisons |date=N/A |access-date=November 24, 2025}}</ref> All communications are recorded and screened, except attorney calls, with access tied to good conduct and program participation.
People in federal custody stay in touch with the outside world through a handful of monitored systems run by the Federal Bureau of Prisons. Calls go through an inmate phone platform the BOP calls TRUFONE. Email runs on a closed system named TRULINCS, which families reach through a website called CorrLinks. Some facilities also issue handheld tablets loaded with media and basic messaging. None of these systems give a person open access to the internet. Each one is recorded or screened, the phone system is capped at a set number of minutes per month, and the per-minute price of a call has been the subject of a long federal rate fight that reached the Federal Communications Commission.<ref name="bop-trulincs">{{cite web |title=TRULINCS Topics |url=https://www.bop.gov/inmates/trulincs.jsp |publisher=Federal Bureau of Prisons |access-date=June 3, 2026}}</ref><ref name="trufone-pia">{{cite web |title=Privacy Impact Assessment for the TRUFONE Inmate Telephone System |url=https://www.bop.gov/foia/docs/trufone.pdf |publisher=Federal Bureau of Prisons |access-date=June 3, 2026}}</ref>


As of November 2025, these systems serve over 158,000 individuals across 122 BOP facilities, with monthly phone minutes capped at 300 (plus 100 in November/December) and email limited to 30 approved contacts.<ref name="ifrp">{{cite web |title=Inmate Financial Responsibility Program: Procedures |url=https://www.federalregister.gov/documents/2024/12/17/2024-29692/inmate-financial-responsibility-program-procedures |publisher=Federal Register |date=December 17, 2024 |access-date=November 24, 2025}}</ref> Effective January 1, 2025, Federal Communications Commission (FCC) rate reductions lowered domestic audio calls to $0.06 per minute and video to $0.16, while First Step Act (FSA) incentives provide 300 free phone minutes monthly for program participants.<ref name="forbes-phone">{{cite web |title=Bureau Of Prisons Starts New Year With Changes To Phone System |url=https://www.forbes.com/sites/walterpavlo/2024/12/31/bureau-of-prisons-starts-new-year-with-changes-to-phone-system/ |publisher=Forbes |date=December 31, 2024 |access-date=November 24, 2025}}</ref> Tablets remain limited, focusing on education and entertainment without full internet access, amid ongoing contraband concerns.
== Overview ==


These systems support recidivism reduction—studies show family contact lowers reoffense rates by up to 24%—but high costs and monitoring raise equity issues for low-income families.<ref name="wiki-its">{{cite web |title=Inmate Telephone System |url=https://en.wikipedia.org/wiki/Inmate_telephone_system |publisher=Wikimedia Foundation |date=October 17, 2025 |access-date=November 24, 2025}}</ref>
Federal communication is built around a single idea. A person inside can reach a short list of approved people on the outside, and staff can review almost everything that passes through. Phone numbers and email contacts go on an approved list before any contact happens. Conversations on the phone are recorded. Email is read by trained staff before it moves in either direction. The only routine exception is contact with a lawyer, which is treated as confidential and is not recorded or read.<ref name="bop-trulincs" /><ref name="ps5264">{{cite web |title=Program Statement 5264.08, Inmate Telephone Regulations |url=https://www.bop.gov/policy/progstat/5264_008.pdf |publisher=Federal Bureau of Prisons |access-date=June 3, 2026}}</ref>


==Telephone System==
The systems serve two goals that pull against each other. Family contact during a sentence is tied to better outcomes after release, so the BOP wants people calling and writing home. At the same time, the same channels can be used to run schemes, intimidate witnesses, or move contraband, so every channel is locked down and watched. The design choices, the time limits, and the prices all sit somewhere between those two pressures.


The BOP's telephone system, operated by ViaPath, enables outbound collect or direct-dial calls from approved lists of up to 30 numbers, with 15-minute duration limits to prevent abuse.<ref name="efb-phone">{{cite web |title=Inmate Telephone Regulations – BOP Program Statement 5264.08 |url=https://federalcriminaldefenseattorney.com/federal-bureau-prisons/federal-bureau-prisons-policies/inmate-telephone-regulations-5264-08/ |publisher=Elizabeth Franklin-Best P.C. |date=February 21, 2025 |access-date=November 24, 2025}}</ref> Calls are automated, monitored, and announced as recorded; three-way or unauthorized transfers result in discipline. Access occurs via unit phones or kiosks, with PIN verification.
== Telephones (TRUFONE) ==


Under 2025 updates, non-FSA participants pay full rates, while program earners receive 300 free minutes monthly (up to 30/day), potentially expanding to 510 total with paid add-ons.<ref name="pprsus">{{cite web |title=January 1, 2025, the BOP will resume its Pre-Pandemic Phone SERVICE CHARGES |url=https://pprsus.com/january-1-2025-the-bop-will-resume-its-pre-pandemic-phone-service/ |publisher=Physician Prison Consultants |date=January 12, 2025 |access-date=November 24, 2025}}</ref> International calls follow FCC tiers; blocked numbers include high-risk lines (e.g., gambling). Pretrial detainees receive limited access per Program Statement 7331.05.
TRUFONE is the name the BOP uses for its centralized inmate telephone system. A person places a call from a phone in a housing unit, enters a personal identification number, and dials a number that already sits on an approved list. The system announces that the call is from a federal prison and that it is being recorded. Calls run on a timer. A single call cuts off at fifteen minutes, and there is a short required gap before the next one can start.<ref name="ps5264" /><ref name="trufone-pia" />


===Video Visitation===
The monthly limit is the part most families learn fast. Under the BOP's telephone regulations, a person with a phone account is held to 300 minutes per calendar month. The bureau ordinarily grants an extra 100 minutes in November and December for the holidays. A warden can approve more minutes for good cause once someone hits the cap. The 300-minute ceiling does not touch legal calls, which are handled separately and are not counted against it.<ref name="ps5264" /><ref name="prisonphonejustice-9th">{{cite web |title=Ninth Circuit Revives Challenge by Federal Prisoner in Arizona to BOP's 300-Minute Monthly Phone Cap |url=https://www.prisonphonejustice.org/news/2024/feb/1/ninth-circuit-revives-challenge-federal-prisoner-arizona-bops-300-minute-monthly-phone-cap/ |publisher=Prison Phone Justice |date=February 1, 2024 |access-date=June 3, 2026}}</ref>


Video calls, also via ViaPath, connect to approved visitors at $0.16/minute, scheduled remotely or onsite, supporting family ties without physical travel.<ref name="bop-phone">{{cite web |title=BOP: FBOP Updates to Phone Call Policies and Time Credit System |url=https://www.bop.gov/news/20241004-fbop-updates-to-phone-call-policies-and-time-credit-system.jsp |publisher=Federal Bureau of Prisons |date=October 4, 2024 |access-date=November 24, 2025}}</ref> Sessions last 25-30 minutes, with real-time monitoring; free for FSA earners under incentives.
The 300-minute cap has been challenged in court. In early 2024 the Ninth Circuit revived a federal prisoner's lawsuit in Arizona arguing the limit was too restrictive, sending the case back to a lower court rather than ending it.<ref name="prisonphonejustice-9th" />


==Email System (TRULINCS/CorrLinks)==
In late 2024 the BOP layered a benefit on top of the regular system. People taking part in First Step Act recidivism-reduction programming receive 300 free phone minutes each month, separate from minutes they pay for. The bureau described the change as a way to encourage program participation and keep families connected.<ref name="bop-phone-update">{{cite web |title=FBOP Updates to Phone Call Policies and Time Credit System |url=https://www.bop.gov/news/20241004-fbop-updates-to-phone-call-policies-and-time-credit-system.jsp |publisher=Federal Bureau of Prisons |date=October 4, 2024 |access-date=June 3, 2026}}</ref>


TRULINCS, implemented since 2009, allows electronic messaging via dedicated housing unit computers, with no internet access.<ref name="wiki-internet">{{cite web |title=Internet in Prisons |url=https://en.wikipedia.org/wiki/Internet_in_prisons |publisher=Wikimedia Foundation |date=October 31, 2025 |access-date=November 24, 2025}}</ref> Inmates send messages to up to 30 pre-approved external contacts; recipients register on CorrLinks.com and pay $0.30 per response (up from $0.25 in 2024).<ref name="corrlinks">{{cite web |title=CorrLinks Guide 2025: How to Email Inmates (Official Steps & Fees) |url=https://corrlinks.xyz/ |publisher=CorrLinks |date=June 12, 2025 |access-date=November 24, 2025}}</ref> Messages are screened for content, with delays up to 24 hours; attachments limited to photos ($0.30 each).
== Email (TRULINCS / CorrLinks) ==


Usage incurs $0.05/minute from commissary funds, with warnings on each login. Abuse (e.g., mass messaging) led to 2025 caps on recipients per email to protect high-risk inmates.<ref name="pln-blast">{{cite web |title=BOP Ends "Blast" Messages on TRULINCS |url=https://www.prisonlegalnews.org/news/2024/nov/15/bop-ends-blast-messages-trulincs/ |publisher=Prison Legal News |date=November 15, 2024 |access-date=November 24, 2025}}</ref> All facilities offer TRULINCS; contract sites do not.
Email runs on TRULINCS, short for the Trust Fund Limited Inmate Computer System. The "limited" in the name is the point. A person composes and reads messages on a shared terminal in a housing unit. There is no web browser, no live internet, and no way to open a link or download a file. The system handles plain text only.<ref name="bop-trulincs" /><ref name="ps5265">{{cite web |title=Program Statement 5265.13, Trust Fund Limited Inmate Computer System (TRULINCS) - Electronic Messaging |url=https://www.bop.gov/policy/progstat/5265_013.pdf |publisher=Federal Bureau of Prisons |access-date=June 3, 2026}}</ref>


==Tablet System==
Setting up contact takes a few steps on both ends. The person inside adds someone to a contact list, and staff review the request. CorrLinks then emails that contact and asks whether they want to accept messages or block them. Only after the outside person accepts can the two exchange anything. Outside contacts manage all of this at CorrLinks.com. Messages do not land in a normal email inbox. A family member logs into the CorrLinks site to read and write.<ref name="bop-trulincs" /><ref name="ps5265" />


BOP-issued tablets, piloted via vendors like Securus/JPay, provide access to e-books, music, games, education apps, and limited email/video, but no open internet or cameras.<ref name="pln-tablets">{{cite web |title=Pay-for-Play Tablets: The Costly New Prison Paradigm |url=https://www.prisonlegalnews.org/news/2025/mar/1/pay-play-tablets-costly-new-prison-paradigm/ |publisher=Prison Legal News |date=March 1, 2025 |access-date=November 24, 2025}}</ref> Devices are loaned free but charge per use: $0.05/minute for media, $0.25-$0.50 per e-message. FSA incentives may subsidize educational content.
Nothing moves instantly. Every message is held for staff review, so a note takes time to reach either side. The BOP charges the person inside by the minute for time spent in the messaging system, not the people writing to them. Community contacts pay nothing to use CorrLinks. As of the BOP's published guidance the inmate cost is five cents per minute of connected time.<ref name="bop-trulincs" /><ref name="ps5265" />


As of 2025, rollout focuses on low-security sites; high-security limits tablets due to contraband risks (e.g., 8,700+ seized phones in 2024).<ref name="forbes-contraband">{{cite web |title=Contraband Cell Phones Are Costing The Bureau Of Prisons Millions |url=https://www.forbes.com/sites/walterpavlo/2025/05/21/contraband-cell-phones-are-costing-the-bureau-of-prisons-millions/ |publisher=Forbes |date=May 22, 2025 |access-date=November 24, 2025}}</ref> Jamming tech is prohibited federally; instead, managed access systems detect illicit signals.
== Tablets ==


==Cell Phones and Contraband==
Some federal facilities issue handheld tablets to people in custody. These are not consumer devices. A tablet runs a locked-down operating system with no camera and no open internet. It carries a fixed catalog of approved content, which can include e-books, music, games, educational material, and, on many units, a way to read and send TRULINCS messages away from the shared terminal.<ref name="bop-trulincs" />


Personal cell phones are strictly prohibited in all federal prisons. Possession of a cell phone is a disciplinary offense that can result in loss of good time credits, placement in the Special Housing Unit (SHU), and criminal prosecution under 18 U.S.C. § 1791 (providing or possessing contraband in prison).
Tablets follow a pay-for-use model. The device itself is usually loaned at no cost, but the content on it is not free. People buy songs, books, games, and message time out of their commissary accounts. The rollout has not been uniform across the system, and access depends on the facility and a person's security level. The BOP positions the tablets as a tool for education and constructive time rather than a replacement for the phone and the email terminal.<ref name="bop-trulincs" />


Despite prohibition, contraband cell phones remain a significant problem. In 2024, the BOP reported seizing over 8,700 illicit cell phones across its facilities. Phones are smuggled in through visitors, staff, drones, and packages. The BOP has invested millions in detection technology, including body scanners, signal detection systems, and K-9 units trained to detect electronics.
== Costs and the Rate Cap ==


The consequences for cell phone possession include:
The price of a prison phone call has been a federal policy fight for years. For a long stretch, families paid high per-minute rates plus extra fees to fund and connect a call, and a large share of the money flowed back to the prison or jail as commissions. Reform efforts focused on capping the per-minute rate and stripping out the add-on charges.<ref name="fcc-ipcs">{{cite web |title=Incarcerated People's Communications Services |url=https://www.fcc.gov/general/ipcs |publisher=Federal Communications Commission |access-date=June 3, 2026}}</ref>
* 30-90 days in SHU
* Loss of up to 41 days good conduct time
* Transfer to higher security facility
* Additional criminal charges (up to 1 year added to sentence)


==Internet Access==
Congress changed the legal footing in early 2023 by enacting the Martha Wright-Reed Just and Reasonable Communications Act of 2022. The law expanded the FCC's authority to regulate the rates for calls to and from people who are incarcerated, including the in-state calls the commission previously could not reach. The act is named for Martha Wright-Reed, a grandmother who spent years fighting the cost of calls from her incarcerated grandson.<ref name="fcc-ipcs" /><ref name="fcc-fr-2024">{{cite web |title=Incarcerated People's Communications Services; Implementation of the Martha Wright-Reed Act; Rates for Interstate Inmate Calling Services |url=https://www.federalregister.gov/documents/2024/09/20/2024-19037/incarcerated-peoples-communication-services-implementation-of-the-martha-wright-reed-act-rates-for |publisher=Federal Register |date=September 20, 2024 |access-date=June 3, 2026}}</ref>


Federal inmates do not have access to the open internet. All electronic communication occurs through controlled, monitored systems:
The FCC acted on that authority in July 2024. The commission adopted an order setting new caps on per-minute call rates, banning many ancillary fees, and prohibiting the commissions that had long flowed from telecom vendors to facilities. The caps varied by facility size. For prisons and large jails the order set a cap near six cents per minute for audio calls, with somewhat higher caps for smaller jails and separate caps for video calls.<ref name="fcc-fr-2024" /><ref name="fcc-2024-order">{{cite web |title=FCC Approves Incarcerated People's Communications Services Reforms |url=https://docs.fcc.gov/public/attachments/DOC-415141A1.pdf |publisher=Federal Communications Commission |date=July 2024 |access-date=June 3, 2026}}</ref>


* '''TRULINCS/CorrLinks''' - Closed email system with no web browsing
The 2024 order did not settle the matter. In 2025 the FCC revisited the rules. The commission postponed parts of the schedule and adopted higher interim rate caps along with a separate additive meant to cover facility costs of providing the service. The practical result is that the deep cuts described in 2024 were not the prices families ended up paying, and the exact caps continued to move through 2025. Anyone checking a current rate should treat the 2024 figures as a starting point that was later revised upward rather than a fixed schedule.<ref name="ppi-postpone">{{cite web |title=FCC postpones its groundbreaking 2024 rules, allowing excessive phone and video rates to continue |url=https://www.prisonpolicy.org/blog/2025/07/02/fcc-reversal/ |publisher=Prison Policy Initiative |date=July 2, 2025 |access-date=June 3, 2026}}</ref><ref name="cn-revise">{{cite web |title=FCC Revises Provisions in Incarcerated People's Communications Services Order |url=https://correctionalnews.com/2025/10/30/fcc-revises-provisions-in-incarcerated-peoples-communications-services-order/ |publisher=Correctional News |date=October 30, 2025 |access-date=June 3, 2026}}</ref>
* '''Educational tablets''' - Pre-loaded content only, no live internet
* '''Law library computers''' - Legal research databases only (Westlaw, LexisNexis), no general internet


This restriction exists for security reasons, including preventing criminal activity coordination, witness intimidation, victim contact, and unauthorized business operations. Some federal facilities offer limited educational internet access through monitored programs, but general web browsing is universally prohibited.
Email and tablet content sit outside the FCC call-rate rules. The five-cent-per-minute TRULINCS charge and the prices for tablet songs, books, and games are set through the BOP's trust fund system and its vendors, not through the FCC order on calling services.<ref name="bop-trulincs" />


==Eligibility Requirements==
== Monitoring ==


All sentenced BOP individuals qualify for telecommunication access upon arrival, subject to security classification. Phones and TRULINCS require approved contact lists (submitted within 10 days); tablets limited to general population.<ref name="fpt-email">{{cite web |title=How Does Email Work In Federal Prison? |url=https://federalprisontips.com/how-does-email-work-in-federal-prison/ |publisher=Federal Prison Tips |date=October 16, 2025 |access-date=November 24, 2025}}</ref> Disciplinary sanctions suspend privileges (e.g., 30-90 days for misuse). FSA participation unlocks free minutes; indigents receive limited aid via commissary credits. Pretrial/holdover access per local supplements.
Surveillance is built into every channel. Phone calls are recorded and can be reviewed at any time. The system plays a recorded notice on each call so both parties know it is monitored. Three-way calls and call forwarding are prohibited, and using them can cost a person their phone access.<ref name="ps5264" /><ref name="trufone-pia" />


==Key Processes and Procedures==
Email is screened before it moves. Trained staff read messages going each direction, which is the reason notes are delayed rather than instant. Content that violates the rules can be rejected, and the system flags certain material for closer review. Tablet messaging runs through the same TRULINCS monitoring.<ref name="bop-trulincs" /><ref name="ps5265" />


Access begins with orientation: submit contact lists for verification (7-10 days). For phones: dial from kiosk, enter PIN, select number; calls auto-disconnect at 15 minutes. Email: log into TRULINCS terminal, compose/send (up to 13,000 characters), pay fee. Tablets: charge via kiosk, select app, pay per use; content downloads offline.
The line the system draws is around legal communication. Properly identified calls and mail with an attorney are treated as confidential. Those legal calls are not recorded, and they are not counted against the 300-minute monthly cap.<ref name="ps5264" />
 
Monitoring: All non-legal communications reviewed; rejections notified. Appeals via administrative remedies (BP-9). Family setup: register on CorrLinks/ViaPath, fund account.
 
==Accessing Services==
 
Inmates request via unit team; families use vendor portals (CorrLinks.com for email, ViaPath.com for phones/video). No direct BOP support line; issues to vendor helpdesks. Pro se filings for disputes under 28 U.S.C. § 2241.
 
==Impact and Statistics==
 
In 2024, BOP processed 12 million+ phone minutes monthly, with 70% FSA-subsidized post-2025.<ref name="inmateaid">{{cite web |title=Bureau of Prisons Implements New Phone System Policies for 2025 |url=https://www.inmateaid.com/information/bureau-of-prisons-implements-new-phone-system-policies-for-2025 |publisher=Inmate Aid |date=January 2, 2025 |access-date=November 24, 2025}}</ref> TRULINCS handled 5 million messages annually; tablets reached 40% of population, boosting education completion by 15%.<ref name="prism">{{cite web |title=Prison Telecom Providers Shift Strategy by Exploiting Tablet Services |url=https://prismreports.org/2024/12/09/prison-telcom-providers-exploit-tablet-services/ |publisher=Prism Reports |date=January 23, 2025 |access-date=November 24, 2025}}</ref> Family contact correlates with 24% lower recidivism.
 
==Criticisms and Challenges==
 
High fees burden families ($0.06/minute still unaffordable for long calls); monitoring raises privacy concerns, with 2025 "blast" email bans limiting advocacy.<ref name="gg-bath">{{cite web |title=How BOP Policies Are Silencing Federal Prison Newsletters |url=https://www.guestandgray.com/out-with-the-bathwater-bop-uses-a-watchdog-report-to-cripple-newsletters/ |publisher=Guest and Gray |date=April 29, 2025 |access-date=November 24, 2025}}</ref> Tablet glitches and vendor monopolies (Securus/ViaPath 80% market) exacerbate disparities; contraband phones (25% access estimate) highlight enforcement gaps.<ref name="context">{{cite web |title=US Prisons Use New Tech to Dial Down Illegal Cellphones |url=https://www.context.news/digital-rights/us-prisons-use-new-tech-to-dial-down-illegal-cellphones |publisher=Context by TRF |date=January 28, 2024 |access-date=November 24, 2025}}</ref> Advocates push for free calls, citing equity.
 
==Background==
 
BOP telecom evolved from 1930s payphones to digitized systems post-2000, with TRULINCS piloted 2005 for secure messaging.<ref name="juris99">{{cite web |title=TRULINCS |url=https://www.juris99.com/TRULINCS.htm |publisher=Juris99 |date=N/A |access-date=November 24, 2025}}</ref> FCC caps since 2015 reduced interstate rates; FSA (2018) tied incentives to programming.
 
===Legislative History===
 
The Communications Act amendments (1996) enabled FCC oversight; Prison Rape Elimination Act (2003) emphasized family ties. 2024 FCC rules cut rates further, effective 2025, amid lawsuits like Bailey v. BOP on blocks.<ref name="lisa-legal">{{cite web |title=1st Amendment Bites BOP – Update for April 17, 2025 |url=https://lisa-legalinfo.com/2025/04/17/1st-amendment-bites-bop-update-for-april-17-2025/ |publisher=Legal Information Services Associates LLC |date=April 17, 2025 |access-date=November 24, 2025}}</ref>
 
===Recent Developments===
 
January 2025 ended free pandemic minutes, introducing FSA incentives; FCC delayed some caps to October 2025.<ref name="ppi">{{cite web |title=FCC Postpones Its Groundbreaking 2024 Rules |url=https://www.prisonpolicy.org/blog/2025/07/02/fcc-reversal/ |publisher=Prison Policy Initiative |date=July 2, 2025 |access-date=November 24, 2025}}</ref> Tablet pilots expanded, with Securus/JPay testing subscriptions ($5/month).


== Frequently Asked Questions ==
== Frequently Asked Questions ==
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{{FAQ
{{FAQ
|question = Can federal inmates have cell phones?
|question = How many phone minutes do federal inmates get per month?
|answer = No. Personal cell phones are strictly prohibited in all federal prisons. Possession of a cell phone is a serious disciplinary offense that can result in loss of good time credits (up to 41 days), placement in the Special Housing Unit (SHU) for 30-90 days, transfer to a higher security facility, and additional criminal charges under 18 U.S.C. § 1791 that can add up to one year to a sentence. In 2024, the BOP seized over 8,700 contraband cell phones despite these penalties. Federal inmates must use approved BOP communication systems (monitored phones, TRULINCS email, video visits) for all contact with the outside world.
|answer = Under the Bureau of Prisons telephone regulations, a person with a phone account is limited to 300 minutes per calendar month. The bureau ordinarily allows an extra 100 minutes in November and December. A warden can approve additional minutes for good cause. Legal calls with an attorney are handled separately and do not count against the 300-minute limit.
}}
 
{{FAQ
|question = Can federal inmates use the internet or email?
|answer = Federal inmates do not have open internet access. They use a closed email system called TRULINCS, which families reach through the CorrLinks website. There is no web browsing, no links, and no attachments. Messages are plain text, are read by staff before delivery, and can only be exchanged with people on an approved contact list.
}}
}}


{{FAQ
{{FAQ
|question = Can federal inmates use the internet?
|question = How does CorrLinks email work?
|answer = No. Federal inmates do not have access to the open internet. All electronic communication occurs through controlled, monitored systems. TRULINCS/CorrLinks provides closed email with no web browsing. Educational tablets contain pre-loaded content only with no live internet connection. Law library computers offer legal research databases (Westlaw, LexisNexis) but no general web access. This restriction exists for security reasons including preventing criminal coordination, witness intimidation, and unauthorized business operations.
|answer = The person inside adds a contact and staff approve the request. CorrLinks then emails that contact to ask whether they accept messages. Once accepted, the two can exchange plain-text notes. Outside contacts log in at CorrLinks.com to read and write. Messages are held for staff review, so they are delayed rather than instant. Inmates are charged by the minute for time in the system, and outside contacts pay nothing.
}}
}}


{{FAQ
{{FAQ
|question = How do you call someone in federal prison?
|question = What can federal inmate tablets do?
|answer = You cannot call INTO a federal prison - inmates must call you. To receive calls: (1) The inmate adds your phone number to their approved contact list (up to 30 numbers). (2) Your number is verified by the BOP (7-10 days). (3) The inmate calls collect or direct-dial from unit phones/kiosks. (4) Calls are limited to 15 minutes and cost $0.06/minute as of 2025. All calls are monitored and recorded except attorney calls. You can also set up video visits through ViaPath at $0.16/minute.
|answer = Tablets in federal facilities run a locked-down system with no camera and no open internet. They carry approved content such as e-books, music, games, and educational material, and on many units they let a person read and send TRULINCS messages. The device is usually loaned at no cost, but the content is bought out of a commissary account. Availability depends on the facility and security level.
}}
}}


{{FAQ
{{FAQ
|question = How do you email someone in federal prison?
|question = How much does a federal prison phone call cost?
|answer = Federal inmates use TRULINCS/CorrLinks for email. To send emails: (1) Register at CorrLinks.com with your information. (2) The inmate must add you to their approved contact list. (3) Once approved, you can exchange messages at $0.05/minute for inmates and $0.30 per message for outside contacts. Messages are screened and may be delayed up to 24 hours. Photos can be sent for $0.30 each. No attachments, links, or web content are permitted.
|answer = The Martha Wright-Reed Just and Reasonable Communications Act, enacted in early 2023, expanded the FCC's authority to cap these rates. The FCC's July 2024 order set caps near six cents per minute for prisons and large jails, with higher caps for smaller jails. The FCC later revised the rules in 2025 and adopted higher interim caps, so current prices differ from the 2024 figures. Check the current rate with the facility rather than relying on a single published number.
}}
}}


{{FAQ
{{FAQ
|question = How much do phone calls cost from federal prison?
|question = Are federal prison calls and emails recorded?
|answer = As of January 2025, domestic phone calls from federal prison cost $0.06 per minute for audio and $0.16 per minute for video calls. First Step Act program participants receive 300 free minutes monthly (up to 30 minutes per day). Non-participants pay full rates. International calls follow FCC rate tiers and cost more. Calls automatically disconnect at 15 minutes. Family members can fund accounts through ViaPath.com to pay for calls.
|answer = Yes, with one exception. Phone calls are recorded and announced as monitored, and email is read by trained staff before it moves in either direction. The exception is communication with an attorney. Properly identified legal calls are confidential, are not recorded, and do not count against a person's monthly phone minutes.
}}
}}


{{FAQSection/End}}
{{FAQSection/End}}


==See also==
== See also ==
* [[Visiting_Policies_and_Procedures|Visiting Policies and Procedures]]
* [[First_Step_Act:_Overview_and_Implementation|First Step Act]]
* [[Index_of_Federal_Prison_Facilities|Federal Bureau of Prisons]]
* [[Index_of_Federal_Prison_Facilities|Federal Bureau of Prisons]]
* [[First_Step_Act:_Overview_and_Implementation|First Step Act]]
* [[Visiting_Policies_and_Procedures|Visiting Policies and Procedures]]
==External links==
* [https://www.bop.gov/inmates/telephones.jsp BOP Inmate Phones and Communications]
* [https://www.corrlinks.com/ CorrLinks (TRULINCS Email Portal)]


==References==
== References ==
<references />
<references />


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[[Category:Life Inside Federal Prison]]
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== Nightmare Success Guides ==
* [https://nightmaresuccess.com/guides/how-to-support-a-loved-one-during-incarceration/ How to Support a Loved One During Incarceration] — A grounded support framework for families balancing care, boundaries, and long-term stability.
[[Category:Life Inside Prison]]

Latest revision as of 13:58, 3 June 2026

People in federal custody stay in touch with the outside world through a handful of monitored systems run by the Federal Bureau of Prisons. Calls go through an inmate phone platform the BOP calls TRUFONE. Email runs on a closed system named TRULINCS, which families reach through a website called CorrLinks. Some facilities also issue handheld tablets loaded with media and basic messaging. None of these systems give a person open access to the internet. Each one is recorded or screened, the phone system is capped at a set number of minutes per month, and the per-minute price of a call has been the subject of a long federal rate fight that reached the Federal Communications Commission.[1][2]

Overview

Federal communication is built around a single idea. A person inside can reach a short list of approved people on the outside, and staff can review almost everything that passes through. Phone numbers and email contacts go on an approved list before any contact happens. Conversations on the phone are recorded. Email is read by trained staff before it moves in either direction. The only routine exception is contact with a lawyer, which is treated as confidential and is not recorded or read.[1][3]

The systems serve two goals that pull against each other. Family contact during a sentence is tied to better outcomes after release, so the BOP wants people calling and writing home. At the same time, the same channels can be used to run schemes, intimidate witnesses, or move contraband, so every channel is locked down and watched. The design choices, the time limits, and the prices all sit somewhere between those two pressures.

Telephones (TRUFONE)

TRUFONE is the name the BOP uses for its centralized inmate telephone system. A person places a call from a phone in a housing unit, enters a personal identification number, and dials a number that already sits on an approved list. The system announces that the call is from a federal prison and that it is being recorded. Calls run on a timer. A single call cuts off at fifteen minutes, and there is a short required gap before the next one can start.[3][2]

The monthly limit is the part most families learn fast. Under the BOP's telephone regulations, a person with a phone account is held to 300 minutes per calendar month. The bureau ordinarily grants an extra 100 minutes in November and December for the holidays. A warden can approve more minutes for good cause once someone hits the cap. The 300-minute ceiling does not touch legal calls, which are handled separately and are not counted against it.[3][4]

The 300-minute cap has been challenged in court. In early 2024 the Ninth Circuit revived a federal prisoner's lawsuit in Arizona arguing the limit was too restrictive, sending the case back to a lower court rather than ending it.[4]

In late 2024 the BOP layered a benefit on top of the regular system. People taking part in First Step Act recidivism-reduction programming receive 300 free phone minutes each month, separate from minutes they pay for. The bureau described the change as a way to encourage program participation and keep families connected.[5]

Email (TRULINCS / CorrLinks)

Email runs on TRULINCS, short for the Trust Fund Limited Inmate Computer System. The "limited" in the name is the point. A person composes and reads messages on a shared terminal in a housing unit. There is no web browser, no live internet, and no way to open a link or download a file. The system handles plain text only.[1][6]

Setting up contact takes a few steps on both ends. The person inside adds someone to a contact list, and staff review the request. CorrLinks then emails that contact and asks whether they want to accept messages or block them. Only after the outside person accepts can the two exchange anything. Outside contacts manage all of this at CorrLinks.com. Messages do not land in a normal email inbox. A family member logs into the CorrLinks site to read and write.[1][6]

Nothing moves instantly. Every message is held for staff review, so a note takes time to reach either side. The BOP charges the person inside by the minute for time spent in the messaging system, not the people writing to them. Community contacts pay nothing to use CorrLinks. As of the BOP's published guidance the inmate cost is five cents per minute of connected time.[1][6]

Tablets

Some federal facilities issue handheld tablets to people in custody. These are not consumer devices. A tablet runs a locked-down operating system with no camera and no open internet. It carries a fixed catalog of approved content, which can include e-books, music, games, educational material, and, on many units, a way to read and send TRULINCS messages away from the shared terminal.[1]

Tablets follow a pay-for-use model. The device itself is usually loaned at no cost, but the content on it is not free. People buy songs, books, games, and message time out of their commissary accounts. The rollout has not been uniform across the system, and access depends on the facility and a person's security level. The BOP positions the tablets as a tool for education and constructive time rather than a replacement for the phone and the email terminal.[1]

Costs and the Rate Cap

The price of a prison phone call has been a federal policy fight for years. For a long stretch, families paid high per-minute rates plus extra fees to fund and connect a call, and a large share of the money flowed back to the prison or jail as commissions. Reform efforts focused on capping the per-minute rate and stripping out the add-on charges.[7]

Congress changed the legal footing in early 2023 by enacting the Martha Wright-Reed Just and Reasonable Communications Act of 2022. The law expanded the FCC's authority to regulate the rates for calls to and from people who are incarcerated, including the in-state calls the commission previously could not reach. The act is named for Martha Wright-Reed, a grandmother who spent years fighting the cost of calls from her incarcerated grandson.[7][8]

The FCC acted on that authority in July 2024. The commission adopted an order setting new caps on per-minute call rates, banning many ancillary fees, and prohibiting the commissions that had long flowed from telecom vendors to facilities. The caps varied by facility size. For prisons and large jails the order set a cap near six cents per minute for audio calls, with somewhat higher caps for smaller jails and separate caps for video calls.[8][9]

The 2024 order did not settle the matter. In 2025 the FCC revisited the rules. The commission postponed parts of the schedule and adopted higher interim rate caps along with a separate additive meant to cover facility costs of providing the service. The practical result is that the deep cuts described in 2024 were not the prices families ended up paying, and the exact caps continued to move through 2025. Anyone checking a current rate should treat the 2024 figures as a starting point that was later revised upward rather than a fixed schedule.[10][11]

Email and tablet content sit outside the FCC call-rate rules. The five-cent-per-minute TRULINCS charge and the prices for tablet songs, books, and games are set through the BOP's trust fund system and its vendors, not through the FCC order on calling services.[1]

Monitoring

Surveillance is built into every channel. Phone calls are recorded and can be reviewed at any time. The system plays a recorded notice on each call so both parties know it is monitored. Three-way calls and call forwarding are prohibited, and using them can cost a person their phone access.[3][2]

Email is screened before it moves. Trained staff read messages going each direction, which is the reason notes are delayed rather than instant. Content that violates the rules can be rejected, and the system flags certain material for closer review. Tablet messaging runs through the same TRULINCS monitoring.[1][6]

The line the system draws is around legal communication. Properly identified calls and mail with an attorney are treated as confidential. Those legal calls are not recorded, and they are not counted against the 300-minute monthly cap.[3]

Frequently Asked Questions


Q: How many phone minutes do federal inmates get per month?

Under the Bureau of Prisons telephone regulations, a person with a phone account is limited to 300 minutes per calendar month. The bureau ordinarily allows an extra 100 minutes in November and December. A warden can approve additional minutes for good cause. Legal calls with an attorney are handled separately and do not count against the 300-minute limit.



Q: Can federal inmates use the internet or email?

Federal inmates do not have open internet access. They use a closed email system called TRULINCS, which families reach through the CorrLinks website. There is no web browsing, no links, and no attachments. Messages are plain text, are read by staff before delivery, and can only be exchanged with people on an approved contact list.



Q: How does CorrLinks email work?

The person inside adds a contact and staff approve the request. CorrLinks then emails that contact to ask whether they accept messages. Once accepted, the two can exchange plain-text notes. Outside contacts log in at CorrLinks.com to read and write. Messages are held for staff review, so they are delayed rather than instant. Inmates are charged by the minute for time in the system, and outside contacts pay nothing.



Q: What can federal inmate tablets do?

Tablets in federal facilities run a locked-down system with no camera and no open internet. They carry approved content such as e-books, music, games, and educational material, and on many units they let a person read and send TRULINCS messages. The device is usually loaned at no cost, but the content is bought out of a commissary account. Availability depends on the facility and security level.



Q: How much does a federal prison phone call cost?

The Martha Wright-Reed Just and Reasonable Communications Act, enacted in early 2023, expanded the FCC's authority to cap these rates. The FCC's July 2024 order set caps near six cents per minute for prisons and large jails, with higher caps for smaller jails. The FCC later revised the rules in 2025 and adopted higher interim caps, so current prices differ from the 2024 figures. Check the current rate with the facility rather than relying on a single published number.



Q: Are federal prison calls and emails recorded?

Yes, with one exception. Phone calls are recorded and announced as monitored, and email is read by trained staff before it moves in either direction. The exception is communication with an attorney. Properly identified legal calls are confidential, are not recorded, and do not count against a person's monthly phone minutes.


See also

References

  1. 1.0 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 "TRULINCS Topics". Federal Bureau of Prisons. Retrieved June 3, 2026.
  2. 2.0 2.1 2.2 "Privacy Impact Assessment for the TRUFONE Inmate Telephone System". Federal Bureau of Prisons. Retrieved June 3, 2026.
  3. 3.0 3.1 3.2 3.3 3.4 "Program Statement 5264.08, Inmate Telephone Regulations". Federal Bureau of Prisons. Retrieved June 3, 2026.
  4. 4.0 4.1 "Ninth Circuit Revives Challenge by Federal Prisoner in Arizona to BOP's 300-Minute Monthly Phone Cap". Prison Phone Justice. Retrieved June 3, 2026.
  5. "FBOP Updates to Phone Call Policies and Time Credit System". Federal Bureau of Prisons. Retrieved June 3, 2026.
  6. 6.0 6.1 6.2 6.3 "Program Statement 5265.13, Trust Fund Limited Inmate Computer System (TRULINCS) - Electronic Messaging". Federal Bureau of Prisons. Retrieved June 3, 2026.
  7. 7.0 7.1 "Incarcerated People's Communications Services". Federal Communications Commission. Retrieved June 3, 2026.
  8. 8.0 8.1 "Incarcerated People's Communications Services; Implementation of the Martha Wright-Reed Act; Rates for Interstate Inmate Calling Services". Federal Register. Retrieved June 3, 2026.
  9. "FCC Approves Incarcerated People's Communications Services Reforms". Federal Communications Commission. Retrieved June 3, 2026.
  10. "FCC postpones its groundbreaking 2024 rules, allowing excessive phone and video rates to continue". Prison Policy Initiative. Retrieved June 3, 2026.
  11. "FCC Revises Provisions in Incarcerated People's Communications Services Order". Correctional News. Retrieved June 3, 2026.